Disinfection and cleaning are two different processes. Even a thoroughly cleaned house may have unseen bacteria or virus which may cause infections. Corona Virus or COVID ’19 is one of the recent examples.
Umbrella uses CDC/WHO recommended chlorine dioxide for disinfection regarding COVID ’19.
Chlorine dioxide is a human friendly chemical with no known allegries. It is completely odorless and does not irritate the eyes.
You can move in immediately after the disinfection process. No wait is required.
Fully trained umbrella staff conducts two processes. All the hard non-porous surfaces such as floors, walls, stairs, counter tops are sprayed with 250 mg/L
Chlorine dioxide solution
using a knapsack sprayer. Then every room or enclosed space is sprayed and fogged using triject fogging machines. This ensures a complete 360° disinfection as per international standards.
Disinfection targets bacteria & virus i.e. small invisible organisms while fumigation is targeted towards crawling or flying insects such as mosquitoes, ants, flies, wasps, cockroaches etc.
Umbrella uses a variety of chemicals these include:
Alphafermeturin 10% SC
DDVP 50% EC
Alphacypermethrin 10% SC
Permmethrin 2.5% EC
Lambda 15% WP
Deltamethrin 1.5% EC
Unlike disinfection chemicals, fumigation chemicals are extremely hazardous and special care needs to be taken while applying them and afterwards.
We call all our team members, Umbrella Stars.
We believe productive staff reduces the work down time, is cost effective and always available. Here at Umbrella, we hire, medically screen, methodically back-ground check and train our staff so you can get the best quality and efficiency. We train our staff to ensure your job is completed swiftly and diligently.
Umbrella provides part and full time, domestic services, catering to your everyday requirements. We offer Cooks, Maids (cleaning, ironing, laundry etc.), Drivers, Male helpers/cleaners and office boys. Moreover, we also offer top notch Disinfection and Fumigation services. However, we will soon be also offering Specialty Chefs, housekeepers, Elderly care attendants, Child care nannies and gardeners services.
Depending on how much help you need, you can opt to hire, single or multiple stars for the whole day or you can hire them for a shorter window (minimum 3 hours). Call us for monthly or weekly quotes. For full days monthly services, you can also get the same star each day.
|Child Care||Rs. 300/hour|
|Elderly care||Rs. 400/hour|
|Monthly Rate Half Day (5 hr/day & 6 days/week)||PKR 18,000/month|
|Monthly Rate Full Day (10 hr/day & 6 days/week)||PKR 25,000/month|
Umbrella does not charge extra for transport, the charges are included in our hourly rates. However, a surcharge is applied in case of rain amounting to Rs. 300 in order to ensure the safety of our stars as well as their efficient and on time transportation.
We hire our stars from all across Lahore.
The Umbrella stars are trained by our partners, College of Tourism and Hotel Management (COTHM) and are taught by industry experts inculcating best methods and practices to provide swift, thorough and efficient results.
Whenever you request a star (cooks, maids or care staff), we request you to have your ingredients and cleaning products stocked at home. The umbrella stars do not bring ingredients or cleaning material / products with them.
We request you to give the Umbrella stars a 15 minute break after every 2 hours of work. We want you to experience the best of what our stars have to offer.
Tips are not required, however, you may choose to tip our stars if you so wish. That is a choice we leave to our customers.
Umbrella has both male and female stars and you have the option to choose.
Our stars are allocated on a first-come-first-serve basis, hence, depending upon availability you may or may not get the same star. However, for full days monthly services the customer will be able to get the same star everyday.
For now, you can just pay our stars once the job is completed for short jobs and upfront advance for weekly or monthly bookings in our account. Other payment methods will be rolled our as they are added.
In case of any complaints or feedback, feel free to call us at our helpline 0321-999 5010 or email us at firstname.lastname@example.org.
In order to hire our stars, please make a booking through our website or call us on 0321 999 5010.
Umbrella offers both part time and full-time services. The customer may make monthly, weekly or repeat bookings through our website or by calling us on 0321 999 5010.
Umbrella is operational all across Lahore for now.
Umbrella ensures reliable transport through our partner, Careem. Hence, you need not worry about ensuring transport services to our stars unless you live in a gated community where our transport partners are not allowed to enter.
Regular transportation costs are included in our hourly fee. However, in case of rain, we charge a nominal one-time fee of Rs. 300 in order to ensure the safety and efficient transport of our stars.
All Umbrella stars are verified by our partners, CheckExpert. They are cross-checked against various government databases (criminal, records, absconder list, FIR list, NADRA etc) and then go through a physical on ground check that includes, photographs, fingerprinting, ID card checks and GPS co-ordinates of the house. All our star details are extensively checked and documented to ensure maximum possible security.
However, we still request our clients to keep their cash and valuables tucked away safely while getting the work done.
Umbrella’s cooking stars are trained by our partners at COTHM and hence can make all Pakistani dishes.
For cooks, elderly care and drivers (service to be launched shortly), yes. However, all other Umbrella stars are trained to provide all our listed services, you do not need to hire more than one team-member at a time in order to perform multiple tasks (child care, cleaning, ironing, washing, drying etc.) as long as they fall within the duration of your booked hours.
All Umbrella stars are extensibly background checked and are provided a company-issued ID card enlisting their name, photo ID as well as their CNIC number. They are also issued an apron with the company logo.
At Umbrella, we welcome all constructive feedback. Based on your evaluation of our stars, we work with them to ensure better services next time. In case you have any suggestions please email us at email@example.com.
We request our customers to keep their cash and valuables locked up prior to our star’s arrival. While we do our utmost to ensure extensive background (physical and database) checks, Umbrella is not liable for any loss or damages incurred.
Should you choose to cancel your Umbrella booking, you may be charged a cancellation fee. In case you cancel your booking 3 hours before the booked time, you will not be charged. If you cancel a booking less than 3 hours before or if you are not at home when our star arrives you will be charged a fee of Rs. 300 in cancellation charges.
In case a customer pays in advance and our star does not arrive, Umbrella will make a full refund to the customer or you could use it for another booking.